Our support services are provided by qualified technicians who have extensive experience with Auto Shop Writer

We do not use annoying phone trees when you call. It is very rare that you will reach a recording if you need to call.

We monitor email every 5 minutes and respond usually within minutes.

We do not use 3rd party, overseas, support staff, nor do we provide "scripted" responses.

We do provide direct connect service via the internet, and may be able to assist with computer difficulties not related to Auto Shop Wrier.

With all of this said, you will find you rarely need to call for support services, but when you hit a crisis, we'll be there to help every step of the way.

Yes, we will work with your computer consultant to help you attain the best overall results from your management system.

Our goal is to provide the best solution for you at the most reasonable cost. We'll never ask you to simply throw money at a problem.

We've been serving the automotive repair industry since 1982 ! How many other investments have you made that last that long ?

Profit With ASW

Why do people purchase Auto Shop Writer, and then use it year after year ?

We have clients who have been using this program for over 20 years. They look at everything else, and stay with us !

Because we constantly listen to our clients, we know the software works the way they do business. It is a natural fit. That makes it easy to learn. It just makes sense to our clients.

Our software is reliable. People still use our DOS version 5, first released in 1988. It refuses to fail, so they keep on working day after day. The same reliability is built into our Windows version, now on its 3rd generation, and on the market for over 10 years. You can count on Auto Shop Writer !

Its powerful but easy to use. Some companies have huge support departments ... they know what they need. We have a small support team because our software doesn't require a lot of hand holding. Our clients don't waste their time !

Auto Shop Writer is fully integrated. You don't need other programs for accounting, inventory, marketing, etc. Enter the data once, use it everywhere ! This saves time and money.

Check It Out Today !

We Service What We Sell

Developer's Partnership Program

This is our most comprehensive support service offered for a low monthly fee, paid quarterly. Essentially, you do your work and we provide all of the assistance to insure your success.

• Email and telephone personalized communication

• Internet based Online support services for repair and instruction

• Automated updating with new features, design enhancements, and ( if any ) bug fixes.

• Video training courses

• Unlimited technical consultation and design assistance

• Direct input to the development team for feature and interface requests ( Your voice is heard, and your input counts )

Single Incident Support

Our software just doesn't break, and some people have come to the conclusion they can run forever and never pay for support and upgrades. Then one day they need help. Our single incident support service allows them to get assistance for a nominal fee. We are willing to answer questions, but of course newer computers and operating systems may pose problems that cannot be answered with a support call.

To use this system, first you must visit the Store and purchase an Incident. Then, wait 20 minutes for the credit to apply, and call us direct at 949 589-3186. We promise to not keep you on hold. If we're busy helping someone else, we'll call you back. We work quickly, and an Incident is for one issue.

Online Support Services

When you have a question, problem, or are just feeling confused, why deal with "translating the tech" ? Our online service is simple to use, fast, and gets the job down without any frustration. Email Support@MasterLinkSoftware.com asking for a connection time, buy the online incident service at our store, then call and we'll give you a website and pin number. We then connect via the internet to your computer, handle the concern, and your are "back in business". Nothing could be simpler and we love the results because having you happy makes us happy !

There is no software to buy, no confusing configuration, and you don't need to call out a computer tech to help. You will simply open your web browser, go to www.LogMeIn123.com , type in the 6 digit number we give you, and watch as we help. The system downloads a very small file that helps negotiate the connection, and when we are done, its erased from your computer. We can connect to any computer on your network, anytime.

Technical Consultation

Are you new to computing, or considering a new system ? We can offer our guidance and even help you find, and order, computers from mainstream manufacturers. We draw from 25 + years of working with businesses who wish to implement a wide variety of software solutions to handle their operations. We promise to work with you as an individual, and answer your specific questions. We do not outsource our support, we don't route you through phone trees, and we don't use scripted responses. For that very personal assistance, you can use our Technical Consultation services. Email us at support@masterlinksoftware.com for a quote based on your goals.

Our support hours are Monday through Friday, 9:00 am until 4:00 pm, Pacific Time. We will schedule appointments after hours and on weekends when desirable if the time is available.